ADT® Authorized Dealer Serving Evanstand & Northern Chicagoland Area
Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the tradition of giving a neighbor a key to your home. It does away with the requirement for physical keys or passcodes and permits you to manage who has access to your Evanston home and for what duration. Find out more about how it works with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You have neighbors you trust to feed your plants, get your mail, or exercise your dog when you leave home. Typically, you would just give them a house key. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you won’t have to worry about misplaced keys or doors left unlocked. 

What you need is an ADT home security system, a Google Nest video doorbell, a compatible smart lock, and the ADT+ app that brings it all together. Here’s how it works: 

  1. You assign access to a trusted person, like a relative or neighbor, via the ADT+ app.
  2. Next, you set permissions. You can assign neighbors timed access, permitting them to enter and depart during a particular timeframe, or event-based access. For instance, if a box shows up, the system can unlock the door to let your neighbor bring it indoors once it authenticates them.
  3. After you’ve programmed access, your Google Nest Doorbell employs familiar face detection to validate your neighbor when they approach the door.
  4. Your ADT security system will pause the alarm and deactivate the lock when the individual is verified as an approved visitor.
  5. You are sent instant updates as your friend, neighbor, or family member enters and departs. The app also offers a complete history. 
  6. Once the trusted neighbor exits, your smart door lock secures independently to protect your home.

You are able to grant access for anyone you wish, such as a housesitter, a service technician, or a partner who shows up when you’re out. This feature is also useful during emergencies, particularly when you’re off site. For instance, if a water sensor goes off, your system can authorize event-driven access so a neighbor can switch off the water. Configuring permissions is easy with the user-friendly app. 

Boost Your Evanston Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes your Evanston home more secure and connected while simplifying your daily life. This service isn’t only for neighbors and friends, as you’ll benefit from the face recognition and auto-unlock capability when you’re wrangling little ones or hauling in loads of groceries. When you're inside, the door automatically fastens behind you.

Request Your ADT Home Security System In Evanston With The Latest Tools

Enjoy features like ADT Trusted Neighbor and smart video cameras with a new home security system in Evanston from Secure24 Alarm Systems. A national ADT dealer, we’re thrilled to deliver the latest technology from the leading name in home security. Dial (847) 268-7321 today to begin. Our knowledgeable team can answer whatever questions you have about the ADT+ app, Google Nest cameras, and how to make it all work together.